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PRIVACY POLICY

LAST REVIEW DATE 25TH SEPTEMBER 2025

At IQ Comms, your privacy is really important to us. This policy explains how we use and keep your information safe when you use our website or services. You can read more details about how we handle your data here. By using IQ Comms, you're agreeing to these terms and how we use your information as described in this policy.

PERSONAL INFORMATION

In providing you with our services, we may handle your personal information. Personal information is information about you from which you can be identified, such as your name, image (a photographic still or media footage) and contact details. By providing your data and/or information, or by using the IQ Comms’ website, you consent to the use of your data and information as described or referred to in this privacy notice and the cookie policy. If we make a change to any of the ways in which we process personal information, we will update this web page with an updated date displayed at the top of this page.

CONFIDENTIALITY

At IQ Comms, we take the confidentiality of your personal information very seriously. We adhere to UK data protection laws, including GDPR, to ensure your data is handled securely.

THE INFORMATION WE MAY HOLD ABOUT YOU MAY INCLUDE THE FOLLOWING:

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  • Basic details such as name, address and contact details.

  • Details of services you have received and notes from my correspondences.

  • Other information I receive from other sources such as analytics providers, or information provided by other companies who have obtained your permission to share information about you.

  • Bank details from invoices given to us for payment.

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WHEN INFORMATION MAY BE COLLECTED ABOUT YOU:

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  • You enquire about our services.

  • You attend a meeting, or discuss your needs via the telephone or a video call or in person during the production process.

  • You submit a query to us, for example by email, telephone, social media or the IQ Comms website.

  • You provide footage/images required for the completion of a project.

  • You participate in any marketing activity.

  • You leave us your contact details at a promotional event.

  • You subscribe to email notifications and/or newsletters.

  • Via a third party recommendation.

SHARING INFORMATION

We do not share your personal information with anyone outside of IQ Comms to use for their own purposes, except:

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  • When we have your permission.

  • When we are permitted or obliged to do so by law.

  • To protect the rights, property, or safety of IQ Comms, our clients or others.

  • In order to detect, prevent and help with the prosecution of crime.

  • If there are other exceptional circumstances and I am unable or it is not appropriate to seek your permission.

THIRD PARTY WEBSITES

IQComms.co.uk may include hyperlinks to, and details of, third party websites. We have no control over, and we are not responsible for, the privacy policies and practices of third parties.

USING YOUR INFORMATION

We use your personal information to provide you our services, and to improve and extend our services. This may include:

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  • Responding to your queries

  • Internal record keeping and administration

  • Responding to requests where we have a legal or regulatory obligation to do so

  • Assessing the type and quality of service you have received and any concerns or complaints you raise, so that these can be properly investigated

  • Using your contact information to send you service related information

  • Using your contact information to send promotional material about new services, special offers or other information I think you may find interesting (see ‘Keeping you informed’ below for more information)

  • To post project work on our website or our associated social media platforms (Instagram, Linked In). This will be with your consent taken from you during the production process.

  • using your contact information to give you an opportunity to complete a customer satisfaction survey/review

  • using your contact information to conduct and analyse market research.

  • Sending invoices and payment reminders to you, and collecting payments from you

  • Sending you any emails or downloads you have requested.

KEEPING INFORMATION & KEEPING YOU INFORMED

We will only keep your personal information for as long as is necessary and in accordance with UK law.

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We will keep you informed of services we provide that we consider may be of interest to you (via mail, email or phone). If you do not wish to receive marketing information about our services, or at any time you would like to request these messages be stopped, then please contact IQ Comms via the contact methods shown below.

ACCESSING INFORMATION

Please contact IQ Comms if you would like to request access to the personal data we hold about you, or to request the correction or deletion (where appropriate) of any inaccurate information.

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Contact: info@iqcomms.co.uk

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We may need you to provide extra documents to confirm your identity. If you want to see someone else's personal information, we'll need proof that they've agreed or that you have a legal reason to access it.

COOKIE POLICY

LAST REVIEW DATE 25TH SEPTEMBER 2025

This Cookie Policy explains how IQ Comms ("we," "us," or "our") uses cookies and similar technologies on our website, www.iqcomms.co.uk. It describes what cookies are, why we use them, and how you can manage them.

WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

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Cookies can do different things, like:

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  • Remember your preferences: So you don't have to keep choosing the same settings every time you visit.

  • Help us understand how people use our website: So we can make it better.

  • Make sure the website works properly: So you can use all its features.

HOW IQ COMMS USES COOKIES

We use cookies for the following purposes:

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  • Essential Cookies: These cookies are necessary for our website to function. They enable you to navigate the site and use its features. Without these cookies, some services you have asked for cannot be provided.

  • Performance and Analytics Cookies: These cookies help us understand how visitors use our website. They collect information about which pages are visited most often, how long visitors stay on each page, and if they encounter any errors. This information helps us improve our website and provide a better experience. We may use third-party analytics providers, such as Google Analytics, to help us with this.

  • Functional Cookies: These cookies allow our website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features.

  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

EXAMPLES OF COOKIES WE MAY USE

  • _ga, _gid: These are cookies used by Google Analytics to track website usage.

  • PHPSESSID: This cookie is essential for the website to function and maintain your session.

  • Cookies that remember if you have accepted this cookie policy.

THIRD-PARTY COOKIES

Some cookies on our website are placed by third parties. For example:

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  • Google Analytics: We use Google Analytics to help us analyse how visitors use our website. Google Analytics sets cookies that collect information about your use of the site.

  • Social Media Plugins: If we use social media plugins (e.g., to allow you to share our content on social media), those social media platforms may set cookies.

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We do not control the cookies set by these third parties. Please refer to the privacy policies of these third parties for information about their cookies.

YOUR CONSENT

When you first visit our website, we will show you a cookie banner that asks for your consent to use cookies. If you continue to use our website, we assume that you have consented to our use of cookies as described in this Cookie Policy.

HOW TO MANAGE COOKIES

You can control and manage cookies in several ways. Please note that if you disable cookies, some features of our website may not function properly.

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You can change your browser settings to accept or reject cookies. Most browsers allow you to:

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  • See what cookies are stored on your device.

  • Block third-party cookies.

  • Block all cookies.

  • Delete cookies when you close your browser.

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To find out how to manage cookies in your browser, please refer to your browser's help documentation. Here are some links to the help pages for popular browsers:

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There are also third-party tools available that can help you manage cookies.

CHANGES TO THE PRIVACY AND COOKIE POLICY

We may update these Policies from time to time. We will post any changes on our website. Please check this page regularly to stay informed.

If you have any questions about this Cookie Policy, please contact us at info@iqcomms.co.uk

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